These terms and conditions are effective from 15th August 2021.
In this section, we lay out the terms and conditions, on which you are permitted to use our website, www.zestyaffair.com. By using our website, you agree to be bound by and to comply with these terms and conditions.
We urge you to read all the terms and conditions carefully. We also suggest that you print a copy of these terms and conditions, as well as any future versions of them, for your record. If for any reason you do not agree to these terms and conditions or do not wish to be bound by them, you must not access or use our website.
Privacy Policy
This section summaries how we, Zesty Affair collect, store and use the information provided by you.
When you interact with our website you agree to be bound by and to comply with our Privacy Policy. If for any reason whatsoever, you do not agree with our privacy policy, you can always choose not to provide any information. However, if the information required is mandatory, you will not be able to avail those services, features or contents.
How we collect your information
We collect your data when you use our website, register with us, sign up for our newsletter, contact us or shop with us.
How we store
We retain your information for no longer than necessary, taking into account fulfilment of your order, contractual obligations and any legal obligation we may have, such as to maintain records for tax purposes.
You can add or update your personal information on a regular basis. When you update information, we will keep a copy of the prior version for our records to fulfil our legal obligations
How we use
Your personal information is mainly used for business and administrative purposes, in particular to contact you and to process your orders. We use your information in the following ways:
To send you newsletters regarding our promotional offers, information about our existing products and services, new product launches, changes in products and services, updates in terms and conditions or any other miscellaneous information.
When you create an account and register with us.
To improve our business and our website.
To advertise our products and services and send any marketing information that we believe may be of interest to you.
To facilitate your use of our website.
To respond to your queries, concerns and complaints.
To analyse your use of our website to personalize how you interact with our website.
To fulfil our contractual obligations.
To fulfil any legal obligations.
To provide to our service providers for the sole purpose of fulfilling your order.
Disclosures to third parties
We share your personal details with our service providers such as our delivery and payment partners, only to the extent necessary to run our business and fulfil our contractual obligations to you.
Do we sell your information to third parties
All the personal information provided by the customers is treated as confidential and is not misused or sold to any third party.
How we secure your personal information
The security of your personal information is very crucial to us. We ensure the same by using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology, only allowing access to your information to the extent necessary and by only trusted individuals that have been trained on appropriate handling of personal information. In the event of any breach of your personal information, we will notify you of it by email and will take appropriate measures to restore the integrity of the data system.
Unsubscribing
The Company may, if you prefer, send direct advertisement mailers to you at the address given by you. You have the option to opt-out of this direct mailer by clicking at the unsubscribe link option attached to email. The Company respects your privacy and if you do not want to receive any kind of communications from zestyaffair.com or have any grievances to share, please email to us at contact.zestyaffair@gmail.com
Important Disclaimer
Although we ensure full security and secrecy to your personal information, we urge you to be careful with very sensitive information and do not share it with any third party claiming to be related to Zesty Affair on separate emails/phone calls etc. Zesty Affair disclaims any and all liabilities towards any such claims that have arisen due to your own negligence or wilful misconduct and Zesty Affair takes no responsibility of the same.
Third Party Website and Content
Our website provides links for sharing our content on Facebook, Instagram and other such third party websites. These are only for sharing and/or listing purposes and we take no responsibility for the third party websites and/or their contents listed on our website (https://zestyaffair.
com) and disclaim all our liabilities arising out of any or all third party websites.
We disclaim all liabilities and take no responsibility for the content that may be posted on such third party websites by the users of such websites in their personal capacity on any of the above mentioned links for sharing and/or listing purposes as well as any content and/or comments that may be posted by such user in their personal capacity on any official web page of Zesty Affair on any social networking platform.
Online Store Terms
By using this website you agree that you are not the age of a minor in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use this website and it’s services and products. Further you agree not to use any of our products or services for any illegal and/or unauthorised purpose nor may you, in the use of the service violate any laws in your jurisdiction (including but not limited to copyright laws). You agree not to transmit any malware or viruses or any code of a destructive nature. A breach or violation of any of the terms and conditions will result in an immediate termination of your services.
Modification of Prices and Services
We reserve the right to make changes in the prices or services of any of our products or services at any given point of time without a prior notice. We are not liable to you or to any third party for the changes made in any of our products/services or prices. Further we reserve the right to discontinue any of our products and services at any time without prior notice.
User Comments and Feedback
We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments; or to respond to any comments. We will have no obligation to, monitor, edit, or remove content that we determine in our sole discretion as unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these terms of service.
You agree that your comments will not violate any rights of any third-party, including copyrights, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain any unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
Indemnification
You and also any third party for or on behalf of whom you operate an account or activity on the website agree to defend at our request, indemnify and hold Zesty Affair, it’s subsidiary companies, affiliates, promoter, partners, officers, agents, directors, employees, agents and anyone working for Zesty Affair; harmless from and against any claims, liabilities, damages, losses and expenses, including, without limitation, reasonable legal and attorney’s’ fees and costs, arising out of or in any way connected. You will cooperate as fully required by us in the defence of any claim. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you will not, in any event, settle any claim without our prior written consent.
Changes to Terms And Conditions
We reserve the right to update these terms and conditions, our privacy policy, our cookies policy and any other documentation referred to in any of these documents from time to time. We may change our terms and conditions and other documentation for any reason. If required by law, we will provide you with notice of any changes in these terms and conditions or the other documentation referred to in them by posting a notice on the website and/or by posting an updated version of these terms and conditions or other such documentation on our website with a new effective date stated at the beginning of them.
By continuing to access our website after we have updated our terms and conditions, terms of sale, and/or user content agreement, you agree to be bound by those updated versions. You also acknowledge that by continuing to access our website after we have updated our privacy policy and/or our cookies policy, that the practices set out in those updated policies will apply to our handling of your information and our use of cookies and similar technologies.
You must check these terms and conditions and all other documentation referred to in them each time you access our website in order to ensure that you are aware of the terms that apply to you at that time.
Returns, Exchanges and Refund Policy
Under normal circumstances, we do not allow any returns, exchanges or refunds except in special cases where the items are found damaged.
Returns, if applicable
No returns are allowed on final sale, except if flaws in end product are found, provided the original invoice is kept intact and the items must be unused and in the same condition that you received them. They must also be in the original packaging.
To approve your return, write to us at contact.zestyaffair@gmail.com with in 24 hours of delivery with appropriate images. We reserve the right to reject return request without any prior notice.
We only replace items if they are defective or damaged, provided the original invoice is kept intact and the items must be unused and in the same condition that you received them. They must also be in the original packaging.
To approve your exchange, write to us at contact.zestyaffair@gmail.com with in 24 hours of delivery with appropriate images and videos. A clear and uncut unboxing video must be sent within 24 hours of receiving the parcel for any complaints or disputes. We reserve the right to reject your exchange request without any prior notice.
If your exchange is accepted, kindly send a direct message on Instagram.
Refunds, if applicable
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return and refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a period of 15 days.
Late or missing refunds, if applicable
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact.zestyaffair@gmail.com
Gifts, if applicable
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Cancellation Policy
No cancellations are allowed once the final order is placed.
Shipping Policy
Where all do you ship?
We provide free shipping all over India.
What are the shipping charges?
Shipping all over India is free.
Can I place cash on delivery orders?
Yes, you can. We charge Rs. 80 for availing cash on delivery facility.
When will my order be shipped?
All orders are usually shipped with in 24 hours of placing the order.
When will my order be delivered?
Our shipping time varies between 3 to 7 days depending upon your location.
Orders lost/misplaced or damaged?
Kindly write to us at contact.zestyaffair@gmail.com with appropriate proof and we will personally look into it on a case to case basis. A clear and uncut unboxing video must be sent within 24 hours of receiving the parcel for any complaints or disputes.
General Conditions
You agree not to reproduce, copy, sell, duplicate, resell or exploit any portion of our products and services etc without obtaining written permission from us. We reserve the right to refuse our products and services to anyone at any given point of time for any reason whatsoever without prior notice. You understand that your content may be transferred unencrypted and involve transmissions over various channels. Please note that any credit card information given is always encrypted during transfer over networks.
Disclaimer
The headings and the terms and conditions mentioned above are included for convenience only and will not limit these terms or otherwise affect these terms and conditions.